*We Do Not Resell Returned Products*

To protect product quality and safety, we offer one-time courtesy return per customer, limited to one product, within 7 days with a receipt:

•⁠  Unopened: 75% store credit

•⁠  Opened: 25% store credit if more than half remain

Results and sensitivities vary. Please review ingredients or ask before purchasing.

Please reach out to us at hosu@hosukorea.com with any questions.

Due to the hygienic and personal nature of our products, all sales are final except where required by applicable law. We do not accept returns, exchanges, or cancellations after an order has been shipped.

Claims regarding incorrect items must be submitted within 48 hours of delivery and must include the order number, clear photos of the item received, the outer packaging, and the shipping label.

Claims based solely on outer box damage are not eligible for return, refund, or exchange if the product itself is undamaged, unopened, and fully usable.

To be eligible for review, products must be unused, unopened, and in their original condition and packaging, unless the claim involves a confirmed defect that could only be discovered upon opening.

If a claim is approved, we may offer a refund or store credit at our discretion. Return shipping will be covered only when the issue was caused by our error. Otherwise, all shipping costs remain the customer’s responsibility.

We are not responsible for packages that are lost, delayed, refused, returned, or undeliverable due to incorrect address information, failure to collect the parcel, or customs-related issues outside our control. An order marked delivered by the carrier is considered fulfilled.

Final sale items, promotional items, mystery bundles, free gifts, and items marked non-returnable are not eligible for return or exchange.

Refunds, when approved, will be issued to the original payment method only and may take several business days to appear depending on the payment provider.

Please reach out to us at hosu@hosukorea.com with any questions.

Freshness Is Part of the Formula.

Would you choose fresh broccoli over broccoli that has been sitting around for months?

We believe skincare deserves the same standard.

At HOSŪ, we believe the time left on a product matters. That’s why we don’t purchase clearance stock simply to maximize sales. We carefully select our suppliers, prioritize fresh inventory and appropriate temperature-controlled handling, and maintain the same standards in our stores.

Our Freshness Guarantee

For eligible full-size facial skincare, we guarantee:

ONLINE — 15+ MONTHS REMAINING
GEORGETOWN (DC) — 15+ MONTHS REMAINING
ARLINGTON (VA) — 12+ MONTHS REMAINING

The guaranteed remaining shelf life is measured at the time of purchase for in-store purchases and on the shipment date for online orders.

Exclusions

The guarantee applies to eligible full-size facial skincare and excludes:

•⁠  ⁠Non-full-size products: mini, travel, trial, and single-use products
•⁠  ⁠Non-facial products: makeup, lip, eye, lash, brow, body, hand, foot, hair, scalp, and fragrance products
•⁠  ⁠Other beauty products: tools, devices, sets, kits, bundles, promotional items, and complimentary gifts

Manufacturer expiration dates remain the definitive reference for product use.

Our Promise

We don’t chase clearance.
We don’t compromise freshness.
We choose what goes on your skin as carefully as you do.

HOSŪ — Authentic & Fresh, by design.

Please reach out to us at hosu@hosukorea.com with any questions.